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  5. Tickets (Issue) Types

Tickets (Issue) Types

Issue types help the support team to decide whom this ticket should be assigned to, and they route the ticket to the related team.

for example, the Billing team will handle invoice issues, payment problems, refunds and so on

The technical team will handle support issues like login errors, errors on the application…

 

Also, you can define multiple possible solutions to issues, for example, if someone cannot log in to his account you can suggest him to reset his password or to check junk folder, …

 

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