I had created a custom action button, except (edit, delete). I am not redirecting to the link on first click, I have to click it twice to visit the attached url. $actions['createUser'] = [ 'href' => url('/bt_users/' . $bitrixtelephony->hashed_id . '/createUser'), 'label' => trans('Create User'), 'data' => [ 'action' => 'createUser', ], ]; This is the code I wrote.