Your account is not activated error when resetting password

Laraship Questions › Category: Technical › Your account is not activated error when resetting password

matt asked 4 years ago

I receive an error when testing the password reset function. I have "Confirm email on registration?" set to true. Here is my workflow: Register a new account at /register.
Click the activation link in the email which opens a browser window and lands on the new users dashboard.
Log out.
Go to /login.
Select "Forgot your password".
Enter email address and select "Send Password Reset Email".
Receive "- Your account is not activated. Please check your inbox to confirm your email." error.
Password reset email is not received by the user. When checking in the admin dashboard, the user account shows as confirmed. Is this a bug or a mis-configuration on my side? Thanks.

2 Answers

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Best Answer

laraship Staff answered 4 years ago

Hello, The issue is fixed at corals-user module with version 4.1.2

matt replied 4 years ago

OK. I’ll check once my licence has been sorted out and I can check for updates. Thanks.

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laraship Staff answered 4 years ago

Hello,
this means you have enabled email activation feature from the settings, you should receive an email with activation link, if not it means your email settings are not correct.

matt replied 4 years ago

Please read through the ticket again.

I have enabled email activation.
I can register a new account, the new user receives an activation email and it all works fine.
The new user shows as “confirmed” in the admin panel.

Email is working 100% and has no issues.

The issue is the password reset function thinks the user is not confirmed and will not send a password reset email.

Thanks.