does not comply with RFC 2822, 3.6.2.

Greetings to all. A month ago, we bought you a license to use your LaraShip system. When configuring and trying to use the user registry, it throws an error, the result is "throw new Swift_RfcComplianceException ('Address in mailbox given ['. $ address. '] does not comply with RFC 2822, 3.6.2.');" , I comment that in the users table, insert only the user id, the empty name field and the rest null, we have correctly configured the .env file and we have collated the account that we have for testing in smtp.mailtrap.io, too We have tried it with gmail, with other applications that we have it works, but here it is giving us this error. Please can you help us, as we need this functionality. The error is not giving in this file vendor / swiftmailer / swiftmailer / lib / classes / Swift / Mime / Headers / MailboxHeader.php on line 355. Thanks in advance for helping us.