Couldn’t check updates; licence not found

Couldn’t check updates; licence not found

Laraship QuestionsCategory: TechnicalCouldn’t check updates; licence not found
adouglasauld asked 4 months ago

Hi,

Getting an error whenever i try to check for updates. i have 2 modules. i have entered the licence keys into each module. i have verified that the .env file is updated. it has been a significant period of time since i purchased and installled.

Please advise what may be causing the error or if there are any logs i should be looking at.

adouglasauld replied 2 months ago

Hi, following the above i need the license to be activated for the domain ticsol.com.au. if this is the current domain please advise, otherwise could it please be updated to this. i have run both commands suggested but still have the issue.

2 Answers
laraship Staff answered 4 months ago

Hello,

We verified your both licenses already active you may need to clear cache by running the commands below

php artisan cache:clear

php artisan config:clear

adouglasauld replied 4 months ago

Hi,

Thanks for your response. i suspect the IP is from a local test install i did. The website is now on the server. if i provide the IP can this be updated in your records. i assume this will then allow the update to occur?

Thank you.

laraship Staff answered 4 months ago

Hello,

License is activated on domain level not IP, unless you have the multitenant license.

adouglasauld replied 2 months ago

Hi, following the above i need the license to be activated for the domain ticsol.com.au. if this is the current domain please advise, otherwise could it please be updated to this.

laraship Staff replied 2 months ago

Hello,
Once you add the license key to the .env file, it will be activated automatically

adouglasauld replied 2 months ago

So even though the licence is active on your records, by adding it to the.env file it will now be active on my new location and i will successfully be able to get updates? please confirm.
i can confirm that i have re-entered the license keys on the modules from within the application and this has not resolved the issue.

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